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Technical Support

Visit the Worldwide Support Site for access to our troubleshooting articles and product tips.

Payment

What products does the Creative Store (Software) carry?

The Creative Store (Software) sells software products in digital downloadable formats. Upon purchase, the Activation Key and download details will be sent to you via email within one hour. There will not be any physical delivery of goods.

All products are compatible with Windows 2000/XP/Vista. For detailed product overview and operating system requirements, please refer to the product pages of individual products.

Which countries does the Creative Store serve?

The Creative Store (Software) caters worldwide. Other online Creative Stores are available for you to purchase electronic products such as speaker systems, headphones and Sound Blaster products. Please refer to the list below to find out which regional Creative Store is available in your country.

Creative Stores Language Shipping Destination
Creative Store (Singapore) English Singapore (Main Island)
Creative Store (Hong Kong) English Hong Kong
Creative Store (Australia) English Australia and New Zealand
Creative Store (Japan) Japanese Japan
Creative Store (America) English United States and Puerto Rico
Creative Store (United Kingdom) English United Kingdom

Excludes all overseas territories like Gibraltar, Saint Helena, Tristan da Cunhun, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey and their dependencies
Creative Store (Ireland) English Ireland

Excludes all overseas territories like Gibraltar, Saint Helena, Tristan da Cunhun, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey and their dependencies
Creative Store (Pan European) English Austria, Belgium, Denmark, Finland, Greece, Hungary, Luxembourg, Malta, Netherlands, Norway, Portugal, Slovenia, Sweden, Switzerland

Excludes all overseas territories like Greenland, Faroe Islands, Mount Athos, Sint Eustatius, and Madeira
Creative Store (Germany) German Germany

Excludes all overseas territories like Büsingen am Hochrhein and Heligoland
Creative Store (France) French France

Excludes DOM, TOM, CTOM and New Caledonia
Creative Store (Italy) Italian Italy

Excludes all overseas territories like Livigno and Campione d'Italia
Creative Store (Spain) Spanish Spain

Excludes all overseas territories like Canary Islands, Ceuta, Melilla and Plazas de soberanía
Creative Store (Poland) Polish Poland


For more information about shipping to your location, please contact us for assistance before placing an order.

Prices, shipping and taxes

All prices displayed at the Creative Store (Software) are final and will not be subjected to further taxes. As our products are sold as software downloads, there will not be any delivery of physical goods.

All orders will be charged in United States Dollars (US$).

What forms of payment does the Creative Store accept?

The Creative Store accepts Visa and MasterCard debit/credit cards. We are also continually evaluating new payment options, so you can enjoy a greater range of payment choices in future.

Is the Creative Store secure?

Yes! We use the latest SSL encryption technology, digital certificates, secure e-commerce servers and authentication tools to ensure your personal information is protected online, at all times.

3D Secure™ is the technical standard developed by Visa and MasterCard to combat online credit card fraud.  It helps to prevent the unauthorised use of one's credit card with the use of a password that is only known to the credit card holder.

Visa has called their version Verify by Visa®, while MasterCard's is known as SecureCode®. Cardholders who have registered for Verify by Visa® or MasterCard's SecureCode® use their passwords to validate their identities whenever they make a purchase on a participating site.  At the payment stage, cardholders will be prompted to key in their passwords if they have registered. Otherwise, they will be prompted to register before they check out. The Creative Store does not save any of your credit card or bank details throughout the entire payment process.

For more information on 3D Secure™, please refer below:

How do I stay updated with Creative Store?

From engaging with us on social media such as Facebook to getting updates on Twitter, there is more than one way to stay in touch with us.

  • Subscribe to Creative Newsletters - The most comprehensive coverage on the latest product launches and offers, sent to your mailbox weekly
  • Follow us on Twitter - Keep up with bite-sized Creative news. Hear what others in Twitterverse are saying about our products, or chat with us for product recommendations, enquiries and more
  • Like us on Facebook - Join Creative's contests, start discussions on product functionalities or form a community
  • Watch our videos on YouTube - Watch exclusive unboxing videos and hands-on guides on how Creative products work, up close and personal